Managed IT Services (MIS)

Managed End-user Services

Managed end-user services would address the end-to-end IT support requirement of the end-users of the client organization, right from logging the support request to owning the service resolution process and completing the service calls. Two important components in end-user management are Managed Service Desk, and Managed Desktop Support.

Managed Network Services

Managed network services provides, comprehensive 24×7 monitoring, administration and troubleshooting services for the enterprise network infrastructure of the client. Any devices that are part of client network and supports SNMP could be managed under this scope. The typical network elements covered include, Network links, Routers, Multiplexers, Switches, IP Telephony, Content Distribution Devices, Video Conferencing Equipment, Wi-Fi Devices, IP Surveillance, Bandwidth Management products, Link Load-balancers, etc.

Managed Security Services

Comprehensive managed information security services, right from monitoring the availability of information security assets such as, Firewall, VPN, IDS, IPS, Anti-x, etc., to online monitoring of authentication process, integrity of security policies, events, alerts, and performance of these products

Managed Datacenter Services

Managed Datacenter Services, spans multiple technology domains including, Server Management, Database Management, Storage / Back-up Management, Messaging / Collaboration Management and Web Server Management, Antivirus Management. The service covers, monitoring, administration and incident support services for the datacenter components.

Managed Server Support

  • Managed Database Support / Remote Database Management
  • Messaging Support
  • Storage & Back-up Support
  • Managed Application Services
  • Network Architecture Design and Implementation
  • LAN/WAN Administration
  • Network Security Management (Firewalls, VPN Policies)

Application Software and Middleware Support

Wide range of application support services through a defined methodology, based on multiple cycles of operations. We provide IT service desk support along with monitoring, scheduling, managing, and routine operations of the business applications.