Technology Solutions & Services (TSS)

Enterprise Architecture

  • Solution architecture
  • Business Applications
  • Engineering & Manufacturing
  • Finance / Controlling / Tax / Customs
  • Supply Chain Management
  • Human Resource
  • Sales and Marketing
  • Data and database Architecture
  • Network Architecture
  • Infrastructure Architecture
  • Application Architecture
  • Information Security Architecture

Infrastructure Services

  • End-user computing devices desktop
  • DNS, DHCP, Email, AD/LDAP
  • PBX
  • Call Manager
  • Station Services
  • IP Telephone and soft-phones

Data Center & Hosting

  • Load-balancing
  • High-availability, redundancy and replication
  • Disaster Recovery Planning processes and procedures
  • Backup/Restore/Archive
  • Site management
  • Power management
  • Physical and access security

End User Computing

  • Desktop applications
  • Operating systems
  • Configuration and systems administration

Application Development

  • SDLC
  • Functional Specification
  • Technical Specification
  • Programming
  • Systems analysis
  • System Design
  • Database design
  • Systems testing and UAT

Life Cycle Management

  • Change management
  • Release Management
  • Configuration management
  • License Management (renewal & maintenance)
  • Hardware/Software Maintenance
  • Asset management
  • OLA and SLA
  • Escalation and rapid response management
  • Compatibility and compliance management
  • Documentation Management