Software Support and Annual Maintenance Contract

Service Summary

Almost every website needs maintenance to keep up with the pace of the industry. Annual website maintenance contracts are a cost-effective way to keep your website up-to-date, fresh and effective.

We have all types of AMC packages starting from Basic package for Small businesses & organizations, who needs less monthly time but needs consistent care & Platinum package for large organizations requiring more time as a total of 100 hrs per month.

Scope of work

Website maintenance contracts only cover minor alterations, updates and repairs. Maintenance requests requiring extensive alterations or updates are beyond the scope of the website maintenance contract and will be quoted separately.

Contract Incentives

Monthly Health Check: Includes internal and external links, on-line forms, search facilities, site maps and any dynamic functionality.

Quarterly Statement: Details hours used, hours available and a breakdown of the work completed.

Turn-around Time in Website Maintenance

Website maintenance requests are submitted and responded via an online ticketing system. Depending on the complexity of the request, the job will be completed in minimum time. Customer will get alerts and can view the up to date progress via the ticketing system and also specify priority

Services covered in AMC Package

Basic Package

  • Additions or deletions of Text / Links
  • Addition, deletion of images / Videos
  • Text changes in already designed Flash
  • Changes in Forms (Add/Remove form fields)
  • Addition, Deletion in the site Navigation
  • Additions or deletions on Web pages (using existing page designs)
  • Basic SEO on new pages

Platinum Package

  • Server uptime Monitoring, Log Management
  • Backup of website related data
  • OS & Application Patch Management
  • AV & threat Management

Services NOT covered in AMC Packages

  • Major graphic updates or New Designs
  • Creating new Advertising material
  • Major functionality & design change
  • Altering the usability of website
  • Complete site Search Engine Optimization
  • Hardware maintenance
  • Change in Business Plan
  • Implementing New Technologies
  • Hosting provider related issues
  • Backup Space & Software Licenses

Our Delighted Customers

  • Grand Cinemas – UAE
  • United Arab Bank – UAE
  • Harley – UAE
  • Ducati – UAE
  • Pulse Leads – USA