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Date: 2020-06-09

The Newage Customer Engagement Strategy

Customer engagement and personalization is much smarter, more immersive, more trust-enabling than they were in the past. More CX initiatives will be run by AI and machine learning algorithms, automated software applications, or bots. Seamless customer engagement isn’t rocket science – and it’s certainly not unreasonable for customers to expect. Yet, many companies struggle to offer it.

Date: 2020-05-26

A Journey into the New Age of Convenience and CX.

Hyperconnectivity and busy lifestyles are influencing the buying decisions of global consumers. Global consumers want convenience at every stage of shopping and brand engagement with products and services. ... Rapid urbanization and changes in households are also influencing the buying decisions of global consumers.

Date: 2020-05-01

The Role of Emojis In Customer Engagement.

As customer service has moved at a rapid pace toward digital channels in place of the telephone, consumers are using more than just words to express their compliments and complaints. More and more, they are using emojis – just as if they were texting to a friend.

Date: 2020-04-09

Why No-Code and Low-Code Software Is the Industry Disrupter You Should Pay Attention To

No-code and low-code software may create a massive opportunity. Low-code and no-code software promises to make software itself even more ubiquitous than it is today.

Date: 2020-03-17

Is Speed in Customer Service important to your business?

The growing need for remote interactions amid the coronavirus pandemic has highlighted a need for Digital Innovation Solutions to play a crucial role and thus become critical for enterprise operations to potentially accelerate adoption in the long term.

Date: 2020-03-01

Why a Messaging First Strategy makes sense for your brand?

Customer Engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty.

Date: 2019-12-15

The importance of customer service in the digital age.

Customer service is the biggest and most influential piece of a brand’s success. In fact, 70 percent of a buying experience stems from the customer service experience. Brands that can adapt to the ever-changing landscape of customer service have the best chance at long-term success.

Date: 2019-11-05

The Future of Customer Service.

Customer expectations have changed. Today’s consumers expect 24/7 availability of communication channels at any given moment in the customer journey. They prefer to communicate with companies at their own pace.

Date: 2019-10-19

Leveraging Digital Engagement to Modernize the Customer Experience.

Businesses understand the need to adapt, but they must deploy an effective digital strategy quickly to foster and sustain healthy customer relationships. While there is no one-size-fits-all approach for successfully engaging with customers.