Social media is the center of your customers’ online life. It’s where they discover products, consume media, and connect with like-minded people. But connecting with customers is just the beginning. Social is an incredibly powerful platform to build strong internal cultures, uncover emotionally rich consumer insights, and unify the customer experience across channels and departments. With our unparalleled expertise, open ecosystem, and customer insights at scale, Hootsuite is uniquely positioned to guide your organization to social success.
Don’t let customer questions overwhelm you. Hootsuite’s Inbox is designed to help you monitor messages from different networks in a single view. Filter out those that require action, bulk dismiss the ones that don’t, and respond yourself or assign another team member to the task.
Tap the right team member to address customer inquiries with easy-to-use team assignments. Get subject-matter experts to respond if needed or simply spread the workload to speed through any message quagmire in impressive time. Speed up responses even more by using saved replies to common customer inquiries. Our machine learning engine will even automatically recommend which saved replies to use.
Grow your social following the right way
Produce quality content that delights your audience and reaches more people. Access your image assets directly from the Hootsuite dashboard to make regular posting easy.
Find out what your customers really think
Keep an eye on the latest social conversations, trends, and brand mentions. Quickly respond to comments from an inbox that combines all your conversations from supported social networks in a single thread.
See what’s working. Do more of it
Invest in content that grows your business. Our social analytics dashboard shows your top performing content and gives personalized insights on why it’s working.
Collaborate together as a team
Respond to customers faster and boost positive sentiment on your social channels. Assign, re-assign, and resolve social posts with team members to discuss the best way to respond.
11th Best Software Product in the World and 2nd Best Software for Marketers
Gartner Peer Insights Customers’ Choice for Social Marketing Management, 2020
2020 Readers’ Choice: Best of Tech Partner Awards