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Why Hootsuite?

We help organizations build enduring customer relationships at scale

Social media is the center of your customers’ online life. It’s where they discover products, consume media, and connect with like-minded people. But connecting with customers is just the beginning. Social is an incredibly powerful platform to build strong internal cultures, uncover emotionally rich consumer insights, and unify the customer experience across channels and departments. With our unparalleled expertise, open ecosystem, and customer insights at scale, Hootsuite is uniquely positioned to guide your organization to social success.

Don’t miss a single message or mention

Manage all incoming messages easily and efficiently

Don’t let customer questions overwhelm you. Hootsuite’s Inbox is designed to help you monitor messages from different networks in a single view. Filter out those that require action, bulk dismiss the ones that don’t, and respond yourself or assign another team member to the task.

Ensure accurate, timely responses to every comment and question

Tap the right team member to address customer inquiries with easy-to-use team assignments. Get subject-matter experts to respond if needed or simply spread the workload to speed through any message quagmire in impressive time. Speed up responses even more by using saved replies to common customer inquiries. Our machine learning engine will even automatically recommend which saved replies to use.

Social is
your superpower

Do more on social in less time
Save time by scheduling posts across all your social networks in just a few clicks. Automatically schedule your content and review posts in a simple calendar view.

Grow your social following the right way
Produce quality content that delights your audience and reaches more people. Access your image assets directly from the Hootsuite dashboard to make regular posting easy.

Find out what your customers really think
Keep an eye on the latest social conversations, trends, and brand mentions. Quickly respond to comments from an inbox that combines all your conversations from supported social networks in a single thread.

See what’s working. Do more of it
Invest in content that grows your business. Our social analytics dashboard shows your top performing content and gives personalized insights on why it’s working.

Collaborate together as a team
Respond to customers faster and boost positive sentiment on your social channels. Assign, re-assign, and resolve social posts with team members to discuss the best way to respond.