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Why Glassbox?

What if your website had a brain?

Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction. Can your website afford not to have a brain?

Big data is tough, we really get it!

Whether you’re an IT technician or a CTO, it’s tempting to focus on data, rather than the people behind the numbers. Glassbox gives you a deeper understanding of your customers by helping identify the reasons why they do or don’t interact with your platform in the way you intended. Representing a comprehensive suite of services, Glassbox can add transparency and clarity to every aspect of your online presence – from troubleshooting and testing, to revealing why your new product isn’t gaining the traction it deserves

We protect your customers' data

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From day one, Glassbox was designed and built as a big data solution for data-sensitive environments, and therefore, it is both SOC 2, ISO 27001 and ISO 27701 certified, and complies with major privacy protection regulations such as HIPAA, GLBA, and GDPR.

Glassbox caters to your entire Customer Experience Orchestration needs while meeting the highest security and privacy standards –

  • User-based data & functional accessibility
  • LDAP/AD seamless integration
  • Full data encryption
  • Unmatched data omitting (information never leaves the end-user’s device)
  • Masking capabilities (data masking at recording level, restricted viewing, role-based viewing access management),
  • Isolated cloud environment (Single tenancy) – Glassbox is the only solution that deploys on a virtual private cloud!
  • On-prem only and hybrid deployment options

We take digital risk management as seriously as you do!

Single web and mobile platform

Seamlessly manage all of your digital channels in one easy-to-use system.

Cloud or on-premise deployments

Or a combination of both – we’ll find a solution that works for your business.

Patented compression

Store huge amounts of data at a 1:20 compression rate, contributing to a low Total Cost of Ownership.

Sophisticated security and privacy

We take data management seriously, with user-based data and functional accessibility, LDAP/AD integration and full encryption as standard.

Open data

Share digital insights and session records throughout the business with Glassbox’s open API.

No more event creation

One JavaScript entry allows you to see everything that happens on your site, without ever having to create events or configure anything.

Auto indexing

Every tap, swipe and click is automatically indexed, and becomes immediately searchable.

Free-text reporting

Just like using a search engine, our free-text entry allows you to ask specific questions, and receive detailed reports.

Evidential

Your session recordings are tamper-proof, source-proof, time stamped, fully encrypted and stored on your side, and ours.

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Glassbox works wherever you work

We specialize in revealing online behaviors, and that’s not limited to any one industry. So while Glassbox’s advanced security and compliance standards are perfectly suited to highly regulated sectors, our solution can also provide transparency and clarity to sectors ranging from travel to retail.


Augmented Journey Map

It can often be overwhelming to think of all the touchpoints a potential customer has had with your brand. It can be difficult to find out which interactions lead an individual to engage with or even make a purchase, from your website. Even more difficult, is to figure out why a potential customer did not actually make a purchase or engage. This is why you need a journey map.

Customer Experience Analytics

According to Gartner, customer experience is the highest technology investment priority for organizations right now. Indeed, the growth of customer interaction channels followed by the explosion of data they produce has created a huge challenge for organizations trying to keep up with customer demand. Many are turning to digital experience analytics—the measurement and analysis of user experience on digital channels like websites and mobile apps—to meet the demand for context and control around digital customer interactions, where most interactions are happening now.

Mapping the Customer Journey on Your Mobile App

You know that customers are using your mobile app, but do you know how they’re using your app? Recent data shows that 42% of consumers use a mobile shopping app, but only 32% of companies rate themselves as providing a good mobile experience for their customers. Mobile use is only expected to grow in the future: current predictions call for $188 billion in revenue from mobile apps this year. With so much at stake, how can you make sure that you’re providing customers with an easy and enjoyable journey through your mobile app?

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