The Role of Emojis In Customer Engagement.

The Importance of Integrating Emojis Into Your Customer Service Communication Marketing isn’t the only department of your business where emoji use can make a big difference. Knowing that a large percentage of consumers are using emojis in all of their other messaging apps, integrating emoji options into your in-app messaging can help to facilitate communication. […]

The importance of customer service in the digital age.

Customer service is every interaction with your customer. With technology increasing opportunities for customers to get in touch, companies are now making progress by using technology and customer behavior studies to build more seamless, tailored, and simpler customer service solutions. From past to future. There’s a lot of talk about personalization and customer insight — […]

The Future of Customer Service.

Customer service is undergoing its most dramatic transformation since automatic call distribution prompted the beginning of call centers in the 70s. For decades there wasn’t much change despite innovations such as touch-tone dialing, 1-800 numbers, and interactive voice response systems – technologies that became widely available by the mid-80s. Even the emergence of the email […]